Job Description Job Summary: As a Pharmacy Manager, you'll foster a caring, team environment to ensure we provide responsive healthcare and exceed patient expectations while delivering excellent, accurate, and efficient services. You'll support efforts to retain the integrity of pharmacy practice within our retail environment, and maintain an environment that is clean and safe for Partners and patients. Key Responsibilities & Essential Functions: Leadership / Management: Works in a retail pharmacy operation, filling... -- <2,000 scripts per week, Rx Mgr I -- <2,000 - 3,500 scripts per week, Rx Mgr II -- >3,500 scripts per week, Rx Mgr III Works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to ensure the pharmacy provides superior patient care and customer service; role models / provides superior customer service and service standards Manages all operational responsibilities, including scheduling, payroll, human resources issues, productivity measures, quality assurance, staff supervision, training, troubleshooting, while working collaboratively with Top Store Leaders and Regional Director Ensures pharmacy Partners are trained to competently perform job duties; assists with new Partner training and Partner readiness / competency; participates in career planning for direct reports Implements / maintains workflow and quality control methods; applies knowledge of / coaches on all pharmacy functions; promotes continuous improvement Ensures efficient operation of systems and applications (e.g., RxEVO, RxIMS, PartnerNet, ScriptPro, Kirby Lester, point of sale); troubleshoots / reports issues; maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro); responsible for calibration, maintenance, stocking, proper report execution Oversees third-party prescription processing, adjudication review, and resolution of third-party issues Performs drug utilization reviews Ensures accurate inventory management and compliance with proper processes (e.g., maintenance of correct counts in RxIMS, Warehouse, DSD, and Central Fill order / invoice processing, processing of RxIMS reports, review of Warehouse and DSD orders, reverse logistics processes, product quality assurance and assembly accuracy, OTC shelf-stocking, and daily return-to-stock) Performs / is responsible for bi-annual inventory of controlled substances and physical pharmacy inventory; uses RxIMS to manage inventory according to seasonal / budgetary requirements Performs 7-point check to approve processed prescriptions; verifies all Technician / PCR work; assists with prescription questions Performs other assigned duties Compliance: Ensures the department complies with all state and federal rules and regulations (TSBP, DPS, FDA, CLIA, DEA, etc.) Provides patient counseling on all new prescription orders as required by Board of Pharmacy rules and regulations Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA and federal / state privacy rules and regulations; ensures proper procedures are followed related to prescription delivery to a patient Ensures compliant processing of expired and recalled products; ensures compliance with guidelines related to CSOS procedures Ensures pharmacy / staff licenses are current and renewed according to H-E-B guidelines Establishes / adopts best practices to ensure accurate fulfillment, review and verification, patient profile information, and delivery of prescription orders in compliance with H-E-B SOPs Contacts prescribers regarding script questions or problems; verifies / documents prescriber information in compliance with H-E-B Questionable Prescription SOP, and Board of Pharmacy regulations Stays current and complies / ensures staff reads and complies with communications, tasks, and memos from corporate Pharmacy support groups Ensures compliance with ORT, 5-S, Pharmacy Standards Review, and upkeep of pharmacy presentation, organization, sanitation, and maintenance of all pharmacy-related areas; ensures approved marketing materials are displayed Participates in / supports H-E-B Pharmacy directives and professional services (e.g., MTM and screenings; serves as certified immunizer; serves as preceptor The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Knowledge/Skills/Abilities: Expert knowledge of systems and applications that support production (e.g., RxEVO, RxIMS, PartnerNet, counting technology such as ScriptPro, Kirby Lester, point of sale, etc.), and all pharmacy-related tasks - Understanding of H-E-B initiatives and operations (e.g., Greet, Ask & Thank, 5-S, CID, Central Fill, Contact Center, Refill Express, compounding, and specialty operations) - Proficiency in MS Office applications - Expert communication, problem-solving, and analytical skills - Advanced organization skills; precision-oriented - Leadership skills - Ability to work with Partners at all management levels - Ability to manage multiple priorities and shift focus between tasks in stressful situations - Education: of Science Pharmacy or Doctor of Pharmacy degree - Licenses/Certifications: Active license / in good standing with all regulatory agencies - TSBP recertification at least 60 days prior to expiration date - TSBP-certified immunizer - TSBP Preceptor certification after one year of pharmacy practice - Successful completion of all training e.g - H-E-B 40-hour pharmacist orientation under supervision of Dedicated Trainer - federally- and state-mandated training - HIPAA - FWA - Company orientation - and appropriate management courses - etc - Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment Travel to Stores in assigned Region / company-wide as required Maintain open availability and work rotating shifts to meet business needs (includes weekends) Stand / sit for extended periods (up to 12 hours) Regularly lift up to 20 lbs The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 1/1/2017 Job Summary: As a Pharmacy Manager, you'll foster a caring, team environment to ensure we provide responsive healthcare and exceed patient expectations while delivering excellent, accurate, and efficient services. You'll support efforts to retain the integrity of pharmacy practice within our retail environment, and maintain an environment that is clean and safe for Partners and patients. Key Responsibilities & Essential Functions: Leadership / Management: Works in a retail pharmacy operation, filling... -- <2,000 scripts per week, Rx Mgr I -- <2,000 - 3,500 scripts per week, Rx Mgr II -- >3,500 scripts per week, Rx Mgr III Works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to ensure the pharmacy provides superior patient care and customer service; role models / provides superior customer service and service standards Manages all operational responsibilities, including scheduling, payroll, human resources issues, productivity measures, quality assurance, staff supervision, training, troubleshooting, while working collaboratively with Top Store Leaders and Regional Director Ensures pharmacy Partners are trained to competently perform job duties; assists with new Partner training and Partner readiness / competency; participates in career planning for direct reports Implements / maintains workflow and quality control methods; applies knowledge of / coaches on all pharmacy functions; promotes continuous improvement Ensures efficient operation of systems and applications (e.g., RxEVO, RxIMS, PartnerNet, ScriptPro, Kirby Lester, point of sale); troubleshoots / reports issues; maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro); responsible for calibration, maintenance, stocking, proper report execution Oversees third-party prescription processing, adjudication review, and resolution of third-party issues Performs drug utilization reviews Ensures accurate inventory management and compliance with proper processes (e.g., maintenance of correct counts in RxIMS, Warehouse, DSD, and Central Fill order / invoice processing, processing of RxIMS reports, review of Warehouse and DSD orders, reverse logistics processes, product quality assurance and assembly accuracy, OTC shelf-stocking, and daily return-to-stock) Performs / is responsible for bi-annual inventory of controlled substances and physical pharmacy inventory; uses RxIMS to manage inventory according to seasonal / budgetary requirements Performs 7-point check to approve processed prescriptions; verifies all Technician / PCR work; assists with prescription questions Performs other assigned duties Compliance: Ensures the department complies with all state and federal rules and regulations (TSBP, DPS, FDA, CLIA, DEA, etc.) Provides patient counseling on all new prescription orders as required by Board of Pharmacy rules and regulations Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA and federal / state privacy rules and regulations; ensures proper procedures are followed related to prescription delivery to a patient Ensures compliant processing of expired and recalled products; ensures compliance with guidelines related to CSOS procedures Ensures pharmacy / staff licenses are current and renewed according to H-E-B guidelines Establishes / adopts best practices to ensure accurate fulfillment, review and verification, patient profile information, and delivery of prescription orders in compliance with H-E-B SOPs Contacts prescribers regarding script questions or problems; verifies / documents prescriber information in compliance with H-E-B Questionable Prescription SOP, and Board of Pharmacy regulations Stays current and complies / ensures staff reads and complies with communications, tasks, and memos from corporate Pharmacy support groups Ensures compliance with ORT, 5-S, Pharmacy Standards Review, and upkeep of pharmacy presentation, organization, sanitation, and maintenance of all pharmacy-related areas; ensures approved marketing materials are displayed Participates in / supports H-E-B Pharmacy directives and professional services (e.g., MTM and screenings; serves as certified immunizer; serves as preceptor The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Knowledge/Skills/Abilities: Expert knowledge of systems and applications that support production (e.g., RxEVO, RxIMS, PartnerNet, counting technology such as ScriptPro, Kirby Lester, point of sale, etc.), and all pharmacy-related tasks - Understanding of H-E-B initiatives and operations (e.g., Greet, Ask & Thank, 5-S, CID, Central Fill, Contact Center, Refill Express, compounding, and specialty operations) - Proficiency in MS Office applications - Expert communication, problem-solving, and analytical skills - Advanced organization skills; precision-oriented - Leadership skills - Ability to work with Partners at all management levels - Ability to manage multiple priorities and shift focus between tasks in stressful situations - Education: of Science Pharmacy or Doctor of Pharmacy degree - Licenses/Certifications: Active license / in good standing with all regulatory agencies - TSBP recertification at least 60 days prior to expiration date - TSBP-certified immunizer - TSBP Preceptor certification after one year of pharmacy practice - Successful completion of all training e.g - H-E-B 40-hour pharmacist orientation under supervision of Dedicated Trainer - federally- and state-mandated training - HIPAA - FWA - Company orientation - and appropriate management courses - etc - Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment Travel to Stores in assigned Region / company-wide as required Maintain open availability and work rotating shifts to meet business needs (includes weekends) Stand / sit for extended periods (up to 12 hours) Regularly lift up to 20 lbs The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 1/1/2017
