Build and maintain network observability using tools such as Datadog, ThousandEyes, SolarWinds, or equivalent — including dashboards, alerting, and capacity planning
Develop automation and Infrastructure-as-Code (Python, Ansible, Terraform) to streamline configuration management, compliance, and change deployment
Provide leadership in the design and implementation of large scale networking solutions based on business requirements.
- Author and maintain high-quality network documentation including diagrams, runbooks, standards, and as-built records
- Participate in an on-call rotation and lead major incident response when network issues impact the business
Responsible for leading technical teams tasked with resolving complex network and system problems (e.g., protocol analysis, system errors, interoperability problems, security incidents and disaster recovery events) and in the development of technical strategies and architectures.
Leads research, evaluation and selection of vendor solutions.
Design systems and develop processes and procedures for operation and maintenance.
Work in conjunction with Architects to develop network strategies and architectures.
Diagnose and resolve issues related to the design and maintenance of infrastructure, hardware and software. Consult with senior management on technical issues.
Monitors and performs maintenance of network systems.
Prepares reports and analyzes trends, issues and metrics related to network performance and recommends courses of action.
Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
Participates in monthly releases and disaster recovery exercises.
Develops and maintains procedures.
What We Require
5+ years related work experience in Network infrastructure design and administration
Related Bachelor’s degree or additional related equivalent work experience IT related field
Must have extensive network operations knowledge and experience.
Ability to manage tasks independently and take ownership of responsibilities
Ability to learn from mistakes and apply constructive feedback to improve performance.
Ability to communicate highly complex technical information clearly and articulately to all levels and audiences.
Ability to adapt to a rapidly changing environment.
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
Have broad, expert knowledge of many tools or products (breadth) and have deep knowledge in at least one particular tool or product (depth).
Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
What We Prefer
CCNP, CCIE, or equivalent certifications; cloud certifications (AWS Advanced Networking Specialty, Azure Network Engineer)
Experience with SD-WAN platforms (Cisco Viptela/Catalyst SD-WAN, Versa, Fortinet, Palo)
Experience supporting regulated environments (HIPAA, PCI, SOC 2, FedRAMP)
Experience with observability platforms such as Datadog, ThousandEyes, or NetBrain
Hands on automation and scripting experience (Postman or Ansible)
Experience using Agile methodology
Bachelor’s degree in related field
Jacksonville area residency or be willing to relocate prior to start date
For leadership roles, we seek individuals who think critically, embrace a future-focused mindset, and bring intentional perspective to their work —whether managing people, leading projects, or guiding teams. Our ideal candidates operate across matrix environments, applying systems thinking and evidence-based decision-making to drive sustainable results with economic discipline. We value those who lead change with courage and conviction, building trust across teams, and orchestrating both human and AI capabilities to amplify impact. Across all roles - managing direct reports, leading projects, or advancing individual expertise - they cultivate resources, strengthen capabilities, and create conditions for people and work to thrive. Above all, they are committed to building durable value—decisions and actions today that compound organizational strength tomorrow.
General Physical Demands
Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs.
Travel to and from our corporate offices may be required.
What We Offer
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available; and a comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Typical Annualized Offer/Hiring Range: $100,400 - $125,500
Annualized Salary Range: $100,400 - $163,200
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
