Guidewell
From Guidewell's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the Role: Are you passionate about helping people succeed?
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
Are you passionate about helping people succeed? Do you have a strong background in education or healthcare benefit operations?
We are looking for a dynamic Learning & Development professional who will bring a passion for developing people. In this role, you will be a trusted learning partner and subject matter expert, helping new hires and experienced employees build the knowledge, skills, and confidence needed to excel in their roles. You will bring learning to life through an engaging in-person classroom and virtual training where you will provide hands-on instruction for our Customer Service and Claims business units.
Working closely with Operations, Leadership, and Talent Development teams, you will identify performance opportunities, recommend effective learning solutions, and help accelerate employee proficiency and productivity.
Your impact goes beyond delivering training. You will help shape how employees learn, grow, and perform while contributing to operational excellence and exceptional member experience. If you enjoy developing people, solving problems, and turning knowledge into performance, this is the opportunity!
Location: Join our great in-office culture at 19100 Ridgewood Pkwy San Antonio, TX 78259
Deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles for various client groups and blocks of business.
Feedback on Trainees
With guidance from leadership, recommend best practices in facilitation which support formal and informal solutions in an in person and virtual environment that take into account technology platforms.
Perform administrative responsibilities, such as evaluations on course and delivery effectiveness, classroom surveys regarding set-up/upkeep/system images, and system performance & other duties as assigned
Training to include utilizing our Claims System for skill-based training; employee tools, member web site etc.
Based on working knowledge of performance objectives associated with multiple job roles, provide coaching and feedback to management on progress of an individual learner and a group on their ability to best apply knowledge, skills, tools and job processes.
4+ years related work experience.
1-2 years’ experience with training delivery/facilitation support experience in a virtual or in-person environment.
Experience can be supplemented with 3 - 5 years of relevant work experience in education, operations, customer service, billing and/or claims processing.
Related Bachelor’s degree or additional related equivalent work experience will be considered.
Self-Funded Claims Processing experience preferred
Strong written and verbal communication skills.
Ability to work in a fluid environment where business and organizational direction changes occur frequently.
Skilled to quickly develop business relationships and interpret business related results into actionable items
Resourceful to address and/or solve non-route requests and business-related issues.
Knowledge of instructional design processes with ability to demonstrate practical application of principles preferred.
Knowledge of instructional design principles and methodologies, including ADDIE, RAPID, Dick and Carey, or MLRK.
Understanding of learning evaluation methodologies, including Kirkpatrick and Phillips models.
Experience evaluating knowledge proficiency, learning effectiveness, and on-the-job skill transfer.
Management experience preferred
Experience delivering training to front line managers and/or supervisors
Industry recognized facilitator certification preferred
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
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