Job Family
EBO Accounts Receivable (India)
Travel Required
None
Clearance Required
None
What You Will Do
Identify inpatient/observation accounts requiring NOA (Notification of Admission)
Submit notifications via payer portals, EDI, fax, or calls
Initiate non-clinical authorizations where applicable
Document reference / authorization numbers in the system
Track status and perform timely follow-up on pending / rejected submissions
Ensure compliance with payer timeliness requirements
Maintain accurate documentation in system notes / billing summary
To prioritize the pending claims for calling from the aging basket to make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets.
Shall report incidents related to security of information to concerned authorities.
Scope & Boundaries
Included
NOA submission
Payer follow-up
Documentation
Excluded
Clinical review / medical necessity
Level-of-care decisions
Appeals & physician advisor services
Account Exclusions (as per SOP)
Medicare FFS
Self-pay / charity
Workers’ Compensation / liability
Hospice / research
Other payer-specific exclusions
Key KPIs
NOA Timeliness Compliance (%)
Show the full description
First-Pass Submission Accuracy
Denial Prevention Rate
Productivity (Accounts/Day)
Follow-Up Turnaround Time (TAT)
What You Will Need
Must be a Graduate
Strong English spoken communication skills and also required reading and writing
Must have 2 + yrs of experience in US Healthcare stream in AR
Willingness to work night shifts
Ability to handle payer communication channels (portals, EDI, fax, calls)
Detail understanding and documentation of AR follow-up and denial management processes (Preferred NOA skills)
What Would Be Nice To Have
Experience in MS Office Suite
About Guidehouse India
At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.
Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.
We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.
What We Offer
At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.
Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.
Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.
