Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
Support change management, communications, and adoption activities associated with process improvements and automation deployments
Develop executive-level presentations, recommendations, and decision-support materials
Monitor and assess process performance and recommend continuous improvement opportunities
What You Will Need
An ACTIVE and MAINTAINED CBP PUBLIC TRUST
Bachelor's Degree
THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines
What Would Be Nice To Have
Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
Experience documenting business processes and developing process improvement recommendations
Strong analytical, problem-solving, and critical-thinking skills
Excellent written and verbal communication skills
Ability to effectively engage with technical and non-technical stakeholders
Experience documenting current-state and future-state business processes
Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
Knowledge of business process improvement, process optimization, and business process reengineering methodologies
Experience developing SOPs, job aids, templates, governance documentation, and operational guides
Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
Experience eliciting, analyzing, documenting, and validating business and functional requirements
Experience supporting business automation, workflow modernization, or digital transformation initiatives
Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions
What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
