Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles
Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer claims
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Ability to read user manuals and customer support profiles to effectively understand a customer’s need
Solve problems that are sometimes unusual and may require reliance on conceptual thinking
Review orders and make appropriate corrections.
Review, evaluate and report to management for special assignments
Participate in training for Software, Mechanical, and Electrical issues.
Have a working knowledge of web based computer systems.
Other duties as assigned
DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of a High School diploma or GED
Minimum of 6 months experience with Inbound or Outbound sales and/or call center experience
Proficient computer and technical skills
Preferred experience and knowledge of Salesforce
Strong written and verbal communication skills
Excellent Attendance and Performance References
Knowledge of ICON’s products preferred
Flexible schedule
Full time employment 5 days per week
COMPENSATION AND BENEFITS
Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
Highly competitive compensation.
Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
401(k) with company match.
A PTO policy that ensures you can find a happy work-to-life balance.
Collaborative workspace and environment.
Not all perks apply to all positions and/or locations**
DISCLAIMER
Your employment at ICON is "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
