Service Design & Pathway Improvement
Partner with healthcare teams to map existing patient care pathways, identify service challenges, and co-design innovative models of care that improve patient outcomes and operational efficiency.
Organise and facilitate multi-disciplinary workshops to optimise care delivery, drive service improvements, and share best practice across healthcare settings.
Implementation & Change Management
Support the implementation of new services by assisting clinics with capacity planning, governance frameworks, and process development.
Lead site readiness assessments and coordinate go-live planning activities to ensure the successful adoption of new care pathways and service models.
Clinical & Scientific Support
Provide accurate, evidence-based scientific and clinical information to healthcare professionals, supporting the safe and effective delivery of patient care.
Cross-Functional Collaboration & Strategic Alignment
Collaborate closely with internal medical, commercial, and market access teams to align strategic objectives, share insights, and drive continuous improvement in service delivery and patient outcomes.
Why You?
Basic Qualifications & Experience
We will love your high accountability for impact performance, your ambition for patients and strategic curiosity, and your collaboration and influence abilities. Your passion for our mission and purpose of getting ahead of HIV together will enthuse us! How you work is as important as what you deliver.
Registered healthcare professional (e.g. Medic, Nurse, Pharmacist) or equivalent clinical experience.
Degree in life sciences, medicine, nursing, pharmacy, or a health-related field.
Practical knowledge of UK healthcare systems and clinical service delivery.
Experience in mapping patient pathways, service redesign, or quality improvement projects.
Strong communication skills with the ability to explain complex information clearly and adapt to different audiences.
Ability to work independently, manage multiple priorities, and meet deadlines effectively.
Preferred Skills & Experience
Experience in implementing new clinical services or care models within NHS settings.
Background in training or clinical education for healthcare professionals.
Familiarity with governance, standard operating procedures, and clinical
protocols development.
Experience working within cross-functional teams in healthcare or
pharmaceutical environments.
Skilled in using data to support service improvement and decision-making.
Comfortable facilitating workshops and group discussions with diverse healthcare teams.
Experience working within the HIV field
How to Apply
If you feel inspired by this role and believe you have the right experience and mindset, please apply with your CV and a short cover letter. Tell us why you are the right fit for this role and how you will contribute to our mission. We welcome applications from all backgrounds and look forward to discovering what you can bring to the team.
Closing Date for Applications: 20th November 2026
Working Arrangement
This is a field-based role with frequent travel included. There will be travel requirement to our GSK, London HQ in the United Kingdom 1-2 days per month.
Please be aware there is no flexibility on UK location.
What We Value in You
You are curious, thoughtful, and collaborative. You make decisions using evidence and communicate clearly. You build trust naturally and create an inclusive space where everyone feels valued. You focus on what matters most for patients and the wider healthcare system. Above all, you lead with integrity, energy, and empathy. Join us to help shape the future – together.
#LI-Remote
Skills
Digital Fluency, Enterprise Thinking, External Stakeholder Management, High Impact Communication, Patient Impact
Why Us?
At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.
We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.
Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.
ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
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