Network Coordination: Resolve scheduling conflicts for NGA conference rooms across multiple networks.
Secure Comms: Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
Session Services: Assist customers with recording VTC sessions as needed.
Engineering & Installation
Lifecycle Management: Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
Escalation: Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
Documentation & Training
Technical Writing: Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
What You Must Have
TS/SCI with ability to obtain a CI Polygraph
US Citizen
Experience - 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
Technical Proficiency - Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints. Additional technical proficiency with devices from manufacturers such as AMX, Extron, Crestron, and planar.
What Would be Nice to Have
Education - (AA) or (AS)
DoD 8140 IAT Level II Compliance or higher.
Security+ Certification
Why Choose GRVTY
The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.
We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.
At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.
Robust health plan including medical, dental, and vision
Health Savings Account with company contribution
Annual Paid Time Off and Paid Holidays
Paid Parental Leave
401k with generous company match
Training and Development Opportunities
Award Programs
Variety of Company Sponsored Events
EEO Statement
GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.
Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.
Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
