Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
What You Must Have
Active TS/SCI with polygraph clearance. Most recent poly in the last 7 years.
DoD 8570 IAT II level certification
B.S. in a technical discipline and 10 years’ experience as a System Administrator in programs and contracts of similar scope, type and complexity or 15 years’ experience in lieu of a degree.
Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.
The pay range for this position is: $139,000.00 - $149,000.00
- Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
- We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
- Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.
Maryland Pay Range
$139,000—$149,000 USD
Why Choose GRVTY
The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.
We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.
At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.
Robust health plan including medical, dental, and vision
Health Savings Account with company contribution
Annual Paid Time Off and Paid Holidays
Paid Parental Leave
401k with generous company match
Training and Development Opportunities
Award Programs
Variety of Company Sponsored Events
EEO Statement
GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.
Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.
Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
