GridPoint
From GridPoint's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
GridPoint is an established leader in smart energy solutions, providing Fortune 1000 enterprises, government agencies and utilities with the tools to implement and maintain sustainable energy management practices that improve operational efficiency and maximize energy savings. Founded in 2003, GridPoint is headquartered in Reston, Virginia, with offices in Roanoke, VA.
Ensure installations are compliant with all requirements
Works with other groups as necessary for continuous improvement of processes and training
Captures issue and response data in specialized software applications
Serves as a resource in product design reviews for quality control and reliability
Must be able to collect and display data in a logical manner
Teaches and mentors other support and commissioning personnel in troubleshooting techniques
Participates in cross functional projects as required
Flexible work schedule
On call for customer support required (1 week out of approximately every 6-8)
High school diploma required; college degree preferred
3+ years of customer service experience required; telephone call center experience helpful
Proficient in the use of computers
Ability to read a drawing or diagram and follow technical instructions
Working knowledge of electrical, heating or cooling is helpful
Good oral and written communication skills
GridPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.
Note: no unsolicited 3rd party resumes accepted
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