WHAT YOU'LL BE DOING
Modifies and maintains application software to support both the internal and external business processes.
Meets with analysts and project leaders to understand requirements and timelines.
Collaborates with various functional teams to lead incident resolution.
Diagnose data and performance issues with read-only SQL/Postgre SQL querying and slow-query analysis.
Maintain existing code under minimal guidance from team
Perform unit testing on programming changes.
Document program revisions and overall solution design.
Develop application and training documentation for software that is clear, succinct, accurate, and appropriately detailed.
Assist in the creation or maintenance of application installation and troubleshooting guides for programs designed/developed.
Troubleshoot day-to-day application issues and provides debugging support as needed.
Test and identify best solutions, and create solution documents.
Provide support as needed in case of outages, job failures, implementations, etc.
Troubleshoot issues with systems worked with on a consistent basis.
Assists in formulating and defining system scope and objectives through research and fact-finding to develop or modify moderately complex applications.
Help train end users on new applications or enhancements to existing applications.
Constructively offer feedback and ideas for improvements in applications, processes, systems, and areas of a technical nature.
WHAT YOU SHOULD HAVE
2-4 years of relevant work experience required
Application Support, SRE, or similar technical support experience for a distributed or cloud-based application is preferred.
2 Year / Associate Degree or equivalent years of job experience required.
4 Year / Bachelor Degree preferred.
Proficiency in at least one major programming language used by the product stack (e.g., Angular, TS, HTML, CSS., C#) sufficient to write and test code-level fixes, not just read them.
Azure Application Insights (or equivalent APM) for distributed tracing and exception analysis, including KQL/Kusto query authoring, plus strong log-analysis skills across structured backend and frontend logs.
SQL and PostgreSQL — confident read-only querying and slow-query diagnosis; ability to read and reason about .NET/C# and Angular/TypeScript stack traces and exceptions.
Docker/containers — inspecting running services, logs, and configuration; comfort troubleshooting environment and deployment settings (env vars, feature flags, service config).
Preferred: familiarity with Entity Framework Core query patterns (N+1/inefficient queries), Redis cache diagnosis, RPC-based/contract-first service architectures, .NET diagnostics (dotnet-trace/dotnet-dump), networking fundamentals (ingress/proxy, TLS, service-to-service connectivity), and CI/CD pipelines.
COMPENSATION & BENEFITS
Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $85,731-$105,903 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:
Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks
SPECIAL NOTATION
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.
PHYSICAL REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.
EEO STATEMENT
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ACCOMMODATIONS REQUEST
Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.
RECRUITING FRAUD ALERT
At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification.
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!
