What You Will Do
CRM Administration & Support
Assist with day-to-day Salesforce administration activities, including user management, security assignments, permission updates, and basic system configuration.
Support testing and validation of Salesforce enhancements, new features, and business process changes.
Help maintain CRM data quality through ongoing monitoring, auditing, and cleanup activities.
Participate in documenting business processes, system configurations, and user procedures.
Assist in troubleshooting user issues and providing support to sales, marketing, customer service, and business teams.
Data Management & Integration
Extract, transform, and prepare data from multiple business systems for import into Salesforce and other CRM-related platforms.
Perform data cleansing, deduplication, standardization, and validation activities to improve data quality and accuracy.
Assist with bulk data uploads and updates using Salesforce Data Loader and other ETL tools.
Support CRM integration initiatives by validating data mappings, testing integrations, and analyzing data flows between systems.
Create and maintain data quality reports and dashboards to identify trends, exceptions, and improvement opportunities.
Help develop and document data governance standards and best practices.
Reporting & Business Insights
Build and maintain Salesforce reports and dashboards to support business decision-making.
Assist with analysis of lead management, customer engagement, and sales pipeline data.
Support CRM analytics efforts by identifying opportunities to improve data visibility and reporting effectiveness.
Work with business stakeholders to gather reporting requirements and translate them into actionable dashboards and metrics.
Cross-Functional Partnership
Collaborate with sales, marketing, customer service, digital experience, and operations teams to understand business requirements and support CRM initiatives.
Participate in projects related to lead management, customer data improvements, system integrations, and process automation.
Work alongside CRM administrators, developers, and analysts to implement solutions that improve user experience and operational efficiency.
Stay current on Salesforce platform capabilities, CRM best practices, and emerging technologies that support customer engagement and business growth.
What You Will Bring
Currently pursuing a degree in Information Systems, Business Analytics, Computer Science, Data Analytics, Marketing Technology, or a related field.
Interest in CRM platforms, customer data management, and business applications.
Foundational understanding of databases, data structures, and data analysis concepts.
Familiarity with Microsoft Excel, SQL, or data analysis tools.
Experience working with structured data and performing data cleansing or transformation activities.
Strong analytical, organizational, and problem-solving skills.
Ability to communicate effectively with both technical and business teams.
Ability to work independently while collaborating in a team environment.
Strong attention to detail and commitment to data accuracy.
Accelerators
Exposure to Salesforce CRM through coursework, certifications, internships, or personal projects.
Salesforce Associate Certification or interest in pursuing Salesforce certifications.
Experience with ETL tools, data migration projects, or system integrations.
Familiarity with Salesforce Data Loader, CRM reporting, or dashboard development.
Knowledge of SQL, Power BI, Tableau, or similar reporting and analytics tools.
Understanding of lead management, customer lifecycle processes, or marketing automation platforms.
Experience working with APIs, data mapping, or integration concepts.
Participation in Agile project teams or software development environments.
Experience with data governance, master data management, or data quality initiatives.
Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).
At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.
Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth. $21.00 - $28.00
