The Critical Tasks You Will Perform
Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.
Organize driver engagement to implement coaching, quality improvement, and retention programms.
Manage financial governance for payment collection and escalate overdue payment
Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.
What Essential Skills You Will Need
Minimum Bachelor's degree from any major
At least 3 years of experience in the similar role
Experience in driver engagement and retention
Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates.
Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions.
Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues.
Experience designing driver programs that balance productivity goals with sustainable partner support.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
