You will report to the Head of Operations and be based full-time at Malaysia's First Avenue Office.
What You'll Do
Lead Driver Core Operations across onboarding, support, payments, and quality assurance while ensuring service quality and compliance.
Own operational performance, including service levels, turnaround times, quality, productivity, and partner experience.
Partner with Driver COE, BPO and other teams within Grab to strengthen governance and operational execution.
Drive process improvements through automation, technology adoption, and process redesign to improve scalability and efficiency.
Ensure operational readiness for new product launches, policy changes, and regulatory requirements.
Develop a high-performing team while promoting a culture of accountability, collaboration and continuous improvement.
What Essential Skills You Will Need
At least 7 years of experience in Operations, Strategy or Business Operations, with prior people management experience.
Experience leading large-scale operations and delivering measurable operational improvements.
Be able to translate data into actionable insights.
Experience driving process improvement and change management across evolving priorities
Experience working with operational metrics, dashboards and performance management frameworks.
Experience using automation and AI tools to improve productivity, decision-making or operational processes.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
