You will partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.
You will develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
You will work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions.
You will support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
You will use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
You will lead small to medium operational improvement projects, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.
What Essential Skills You Will Need
At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.
You can own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.
You demonstrated analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.
Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.
You are able to work effectively in a fast-paced environment while maintaining service quality and accuracy
Exhibit digital and AI proficiency by leveraging automation, data analytics, or AI-driven resources to enhance output quality and operational speed, all while maintaining strict standards for security, data privacy, and precision.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
