Get to Know the Role
As a GrabMart & GrabMall Intern, you will be at the heart of our commercial operations. You will be responsible for the end-to-end merchant journey: from identifying and onboarding exciting new partners to managing and optimizing the performance of our existing merchant base. This is a hands-on role where you will learn the fundamentals of sales, relationship management, and business operations in a leading tech environment.
Day-to-Day Activities
New Partner Acquisition: Identify high-potential merchants (from local grocers to specialty retail), lead the outreach process, and present the GrabMart & GrabMall value proposition to bring them onto the platform.
Merchant Account Management: Act as a point of contact for existing partners, helping them optimize their digital storefronts, improve operational health, and participate in growth-driving marketing campaigns.
Onboarding Excellence: Support the end-to-end activation process, ensuring merchant catalogs are correctly set up and partners are fully trained to manage their orders effectively.
Performance Tracking: Monitor merchant metrics to identify areas for improvement and provide actionable advice to help partners increase their sales on GrabMart & GrabMall.
Market Insights: Conduct research on local retail trends and competitor movements to help the team refine our expansion and retention strategies.
The Must Haves
Current University Student: Pursuing a degree in Business, Marketing, Communications, or a related field.
Strong Communication Skills: You are comfortable reaching out to new people, pitching ideas clearly, and building professional relationships.
Proactive Attitude: You are a self-starter who is eager to take ownership of tasks and follow through until they are completed.
Adaptable & Fast Learner: You thrive in fast-paced environments and can quickly master new tools, processes, and product features.
Analytical Mindset: Comfortable using Google Sheets or Excel to track progress and interpret basic business data.
Fluency in English: Essential for effective communication and negotiation with our diverse merchant partners.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
