Your work may include improving merchant content and availability, reducing fulfilment defects, strengthening policies and operational controls, improving recovery journeys, and supporting Product teams on longer-term platform enhancements.
The Critical Tasks You Will Perform
Merchant & Platform Quality
Identify opportunities to improve store listings, menus, content accuracy, merchant availability, and the discovery experience.
Design and implement initiatives that improve the quality and reliability of merchant information on the platform.
Ensure quality considerations are incorporated into new products, services, and business initiatives.
Order & Fulfilment Experience
Analyse order and fulfilment performance to identify drivers of cancellations, delays, missing or incorrect items, and other quality issues.
Develop interventions that improve merchant execution, reliability, and accountability.
Work with relevant teams to reduce repeat defects and improve the end-to-end order experience for consumers and merchants.
Policies, Processes & Recovery
Review policies, workflows, and operational controls to identify gaps and opportunities for improvement.
Design practical solutions that balance consumer experience, merchant experience, business impact, and operational efficiency.
Continuous Improvement & Product Enablement
Use performance metrics, feedback, and operational insights to prioritise quality improvement opportunities and measure impact.
Partner with cross functional teams to translate local needs into product or process improvements.
Identify opportunities to use automation, self-service, or external partners to scale quality operations.
What Essential Skills You Will Need
Bachelor's degree in a relevant discipline.
Minimum 3 years of experience in operations, analytics, strategy, or project/programme management
Ability to break down complex problems and develop practical solutions.
Manage projects from problem definition and solution design through execution and impact measurement.
Strong stakeholder management skills and ability to collaborate effectively across cross-functional teams.
Ability to balance consumer experience, merchant experience, business impact, and operational considerations.
Comfortable working with ambiguity, managing multiple priorities, and adapting as business needs evolve.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
