Qualify leads and assess driver suitability based on company standards, ensuring a good fit for both parties
Conduct outreach calls, meetings, and presentations with enthusiasm and professionalism to educate prospects about partnership opportunities
Achieve individual and team acquisition targets through proactive prospecting and meaningful driver engagement
Address driver inquiries, concerns, and objections with empathy and professionalism, working toward satisfactory resolutions and successful conversions
Guide drivers through the onboarding process with clear communication, ensuring all documentation and requirements are completed accurately and efficiently
Build and maintain strong relationships with new drivers to encourage long-term platform engagement and repeat business
Build and maintain a robust pipeline of prospective drivers using CRM tools and sales tracking systems with organized, detailed records
Collaborate with operations and support teams to address driver concerns and ensure a smooth, positive onboarding experience
Analyze acquisition metrics and provide regular reports on performance, conversion rates, and market insights to support continuous improvement
Identify market trends and opportunities for driver acquisition in the HCMC region and stay current with industry developments
Follow all company policies, procedures, and compliance guidelines consistently
Participate in training sessions and team meetings to stay current with platform updates, promotions, and best practices
1-2 years of proven customer service experience in a retail, sales, or driver recruitment environment
Strong verbal and written communication skills with the ability to engage and connect with diverse prospects
Excellent interpersonal skills and a genuine passion for helping others succeed
Demonstrated ability to manage time effectively and prioritize multiple tasks in a fast-paced environment
Proficiency with point-of-sale systems, CRM software, and basic computer skills including Microsoft Office Suite
Experience with cash handling and accuracy in financial transactions
Proven track record of meeting or exceeding acquisition targets and sales goals
Strong negotiation and persuasion skills with a problem-solving mindset focused on customer satisfaction
Ability to adapt to changing priorities and work independently as well as part of a team
Bilingual capabilities in English and Vietnamese (preferred)
Professional appearance and demeanor with a positive attitude and customer-centric approach
Strong organizational and time management skills
Familiarity with the transportation, logistics, or ride-sharing industry is preferred
Knowledge of the Ho Chi Minh City market and local driver landscape is a plus
Flexibility to work retail hours, including evenings and weekends as needed
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
