This role is a full-time position located out of our office in Arlington, VA / Pittsburgh, PA / San Francisco, CA / Remote.
This role requires up to 50% travel to customer sites, operational settings, and partner locations.
Scope of Responsibilities
Shape the product experience
Own the experience for your deployments and connect it to how customers reach readiness, and to how Air wins and keeps accounts.
Apply and help refine the principles that guide design decisions, so hundreds of small calls add up to one coherent product experience.
Identify the critical workflows across your deployments, make them measurable, and provide synthetic that enriches the core.
Design the system, not just the screens
Work with forward-deployed engineering and data partners so the product shows real constraints, opportunities, and solutions.
Help define the patterns for human–AI collaboration in agentic workflows and test them out directly in the field. That means what the system does on its own, what it recommends, what a person must approve, and how people know when to trust it.
Contribute to a design system and interaction language that scales across products, and that teams adopt because it makes them faster.
Co-create with the people who know the work
Lead forward-deployed UX designers at customer sites—depots, factories, program offices, and sustainment facilities—pairing field observation with evaluative testing in real operational settings, and use it to inform product as well as design decisions.
Drive alignment with other forward-deployed roles, go-to-market, and core platform roles when priorities compete. Turn competing mental models into a shared picture your team can build against.
Grow the team and your craft
Help recruit, mentor, and develop forward-deployed UX designers
Push your team toward an AI-native way of working: prototyping in code, working directly with models, and shortening the path from idea to something users can react to.
Contribute to a culture of craft, collaboration, and candor.
Qualifications
U.S. Citizenship is required
Required Skills
6+ years in product design, including 1+ year leading or mentoring designers (as a manager or lead).
A track record of design shaping product and business outcomes in complex enterprise, analytics, or AI-native software.
Systems thinking across products and workflows, such as service design, multi-product consistency, or workflows that span organizations.
Experience co-creating with domain experts and stakeholders in technical domains you didn't start out knowing, and turning that work into a shipped product.
Hands-on fluency with AI, including designing for agentic or model-driven products and understanding how they fail.
Deep grounding in research and HCI.
Experience in high-growth environments where you built structure without slowing the team down
Desired Skills
Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
Experience designing for defense, government, or public sector
Background in supply chain, logistics, manufacturing, or industrial operations
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
