This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
The Senior Team member you will manage and provide leadership for two offshore teams, overseeing daily workflow, assignments, prioritization, throughput, and SLA delivery. This includes consistent coaching (calibrations, feedback, 1:1s/lead check-ins) to maintain morale and accountability across different cultures and hours, as well as escalating risks, resourcing gaps, and performance concerns to the Content Analyst Manager.
The role also involves overseeing manual QA and validation, especially for high-volume checks with quick turnaround. Key responsibilities include triaging requests, prioritizing workloads, meeting SLAs, establishing feedback loops to reduce errors and improve accuracy, and documenting issues and resolutions to enhance future execution. Daily/weekly status updates on volume, trends, and blockers are required.
Further responsibilities encompass maintaining and improving SOPs, QA guidelines, and validation standards; tracking key performance metrics and risks; leading calibration and review routines; and supporting performance coaching and skill development.
Qualifications
U.S. Citizenship is required
Required Skills
3+ years of experience in content operations, data operations, research operations, data QA/validation, or similar roles supporting structured data workflows
1–3+ years experience leading analysts or data QA teams (including offshore and/or shift-based coverage preferred)
Proven ability to manage high-volume validation work with tight SLAs, competing priorities, and frequent context switching
SQL and Python experience
Experience working with structured datasets, logs, and validation outputs to identify root causes and reduce rework
Familiarity with data QA concepts (sampling methods, error categorization, trend tracking, and continuous improvement loops).
Demonstrated success in coaching teams, improving performance, and maintaining high-quality standards
Strong judgment and attention to detail when validating complex relationships and resolving ambiguous cases
Excellent written communication — able to document decisions with clear reasoning and auditable source support
Ability to prioritize, triage, and execute quickly while maintaining consistent quality
Strong stakeholder communication skills and the ability to coordinate across multiple workstreams
Comfortable operating in a “supporting leader” capacity and reporting outcomes, blockers, and risks upward
Desired Skills
Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
Experience in or exposure to the nuances of a startup or other entrepreneurial environment
Ability to translate operational problems into simple technical solutions (query-based checks, automated sampling, error flagging, process instrumentation)
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
