Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.
Qualifications
Required Skills and Experience
Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience (or equivalent combination of education and experience).
Minimum 2 year of experience developing training content, technical documentation, or knowledge materials.
Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences
Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation
Able to communicate ideas in both technical and user-friendly language
History of consistently meeting or exceeding established individual performance objectives and goals
Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations
Be a team player!
Regular and reliable attendance is required
Clearance Required
Must be able to obtain and maintain a Public Trust Security Clearance
U.S. citizenship required
Preferred Skills and Experience
Strong technical writing, editing, proofreading, and content development skills.
Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
Experience with Learning Management Systems (LMS) and e-learning development tools.
Ability to create visual training materials, process flows, and instructional content.
Strong interpersonal, communication, collaboration, and stakeholder management skills.
Knowledge of adult learning principles, instructional design methodologies, and training best practices.
Ability to learn and understand new technologies, applications, and operational processes quickly.
Professional Qualifications
Strong work ethic and accountability
Effective time management and multitasking ability
Dependable, punctual, and customer-focused
Team-oriented with a collaborative mindset
Attention to detail and quality
Problem-solving and analytical thinking
Confident, calm, and clear communicator
Posted Salary Range
USD $85,000.00 - USD $95,000.00 /Yr.
Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.
Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
Translate complex operational and technical concepts into clear, concise, and user-friendly content.
Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.
Required Skills and Experience
Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience (or equivalent combination of education and experience).
Minimum 2 year of experience developing training content, technical documentation, or knowledge materials.
Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences
Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation
Able to communicate ideas in both technical and user-friendly language
History of consistently meeting or exceeding established individual performance objectives and goals
Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations
Be a team player!
Regular and reliable attendance is required
Clearance Required
Must be able to obtain and maintain a Public Trust Security Clearance
U.S. citizenship required
Preferred Skills and Experience
Strong technical writing, editing, proofreading, and content development skills.
Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
Experience with Learning Management Systems (LMS) and e-learning development tools.
Ability to create visual training materials, process flows, and instructional content.
Strong interpersonal, communication, collaboration, and stakeholder management skills.
Knowledge of adult learning principles, instructional design methodologies, and training best practices.
Ability to learn and understand new technologies, applications, and operational processes quickly.
Professional Qualifications
Strong work ethic and accountability
Effective time management and multitasking ability
Dependable, punctual, and customer-focused
Team-oriented with a collaborative mindset
Attention to detail and quality
Problem-solving and analytical thinking
Confident, calm, and clear communicator
