Principal Duties and Responsibilities
Program Strategy & Planning
Support the development and execution of strategic program roadmaps aligned with organizational priorities.
Translate business objectives into actionable initiatives and measurable outcomes.
Coordinate multiple related projects while maintaining focus on overall program success.
Continuously evaluate priorities and adjust plans as business needs evolve.
Program Leadership
Serve as the operational leader for assigned programs, ensuring alignment across multiple teams and stakeholders.
Partner with leaders across Strategic Partnerships, IT, Marketing, Operations, Sales, and other business functions.
Build strong relationships and influence decisions without direct management authority.
Foster collaboration and accountability across cross-functional teams.
Program Execution
Oversee execution across multiple concurrent initiatives.
Monitor milestones, deliverables, budgets, timelines, dependencies, and resource constraints.
Utilize Jira, Confluence, Smartsheet, and similar tools to maintain transparency and visibility.
Escalate issues appropriately while proactively driving resolution.
Governance & Risk Management
Identify program-level risks, dependencies, and constraints.
Develop mitigation strategies and contingency plans.
Support governance processes that promote consistency, accountability, and successful delivery.
Ensure program decisions support long-term organizational objectives.
Executive Communication
Prepare executive-level dashboards, presentations, and status updates.
Communicate program health, accomplishments, risks, and recommendations to senior leadership.
Support steering committee meetings and cross-functional planning sessions.
Translate technical or operational details into business-focused communication.
Change Management
Support organizational change efforts associated with program initiatives.
Partner with stakeholders to develop communication, training, and adoption strategies.
Promote alignment and engagement across impacted teams.
Continuous Improvement
Evaluate existing business processes and recommend improvements.
Identify opportunities for automation, AI-enabled workflows, standardization, and operational efficiencies.
Define the KPIs and OKRs that measure program impact, and use those metrics alongside stakeholder feedback to continuously improve delivery.
Innovation & Ownership
Identify problems before they become obstacles.
Create solutions where no existing process exists.
Challenge the status quo respectfully and constructively.
Make informed decisions with incomplete information.
Take calculated risks that accelerate business outcomes.
Operate with a strong sense of ownership and accountability.
Move initiatives forward proactively rather than waiting for perfect clarity.
Experience and Education
Bachelor's degree in Business, Management, Information Systems, or a related field — or an equivalent combination of experience and certifications. We evaluate candidates on demonstrated skills, not credentials alone.
1-3 years of experience managing programs, projects, or cross-functional initiatives.
Experience coordinating multiple concurrent initiatives across diverse stakeholder groups.
Experience presenting to executive leadership a plus.
PMP, PgMP, Scrum Master, Agile, or related certification a plus.
Required Skills and Abilities
Strong understanding of Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies.
Demonstrated ability to influence without direct authority.
Strong organizational, analytical, and problem-solving abilities.
Comfort working with data — interpreting program metrics, building simple reporting views, and using evidence to drive decisions.
Proficiency with Jira, Confluence, Smartsheet, Asana, Microsoft Project, or similar platforms, and comfort adopting AI-assisted tools for planning, reporting, and documentation.
Excellent written and verbal communication skills.
Ability to prioritize effectively in a fast-paced, evolving environment.
Benefits Summary
High quality voluntary health, vision, disability, life, and dental insurance programs
401K Matching Plan
Employee Stock Purchase Plan
Paid holidays, vacation, and sick leave
Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
Financial Solution Program
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
