This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Manage end-to-end delivery, technical strategy, and complex escalations for Google Workspace deployments, ensuring architectural alignment and seamless data migrations from legacy systems.
Conduct regular service reviews, monitor Service Level Agreements (SLAs), and track quality metrics to ensure optimal service delivery and customer satisfaction.
Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
Lead and develop a team of technical consulting developers.
Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.
Minimum qualifications
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
13 years of experience with 2 or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
12 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Experience in people management.
Preferred qualifications
Professional certification in Google Workspace Administration or Google Cloud.
3 year of experience managing a technical, customer-facing team.
Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential, be able to translate complex technical concepts into business value for a senior executive audience.
Excellent communication and presentation skills, with the ability to clearly explain technical tradeoffs to both executive stakeholders and developing teams.
Demonstrated record in implementing large-scale cloud or software projects in corporate environments.
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
13 years of experience with 2 or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
12 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Experience in people management.
