By joining our team, you will have the unique opportunity to make significant contributions to Google’s Data Centers, pushing the boundaries of innovation to make Google Data Centers a safer and more efficient place to work.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $163000 - $236000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Manage day-to-day operational health for our enterprise Governance, Risk, and Compliance (eGRC) ServiceNow platform driving instance governance, configuration standards, release readiness gates, user access workflows, and platform reliability metrics.
Collaborate with product managers during backlog refinement and roadmap planning to evaluate technical feasibility, size engineering effort, balance sprint capacity across feature delivery, bug resolution, and technical debt, and align cross-functional priorities.
Direct cross-functional ServiceNow engineers, data engineers, and system integration partners through Agile sprint execution, architectural reviews, custom workflow and data-model development, enterprise API/data integrations, user acceptance testing, and incremental production launches.
Own the end-to-end production support lifecycle and engineering defect queue leading incoming bug triage, issue reproduction, severity classification, root-cause analysis, regression risk assessment, and customer escalations.
Drive multi-quarter technical migrations from legacy compliance tools onto ServiceNow and orchestrate bidirectional integrations.
Minimum qualifications
Bachelor's degree in a technical field, or equivalent practical experience.
5 years of experience in program management.
Experience in ServiceNow.
Experience in software operations support.
Preferred qualifications
Experience in artificial intelligence, risk management and vendor management.
Operational and delivery experience with ServiceNow (specifically Integrated Risk Management [IRM]/Governance, Risk, and Compliance [GRC], SecOps, ITSM, case management or custom scoped applications), including instance promotion, upgrade readiness, access control governance, and OOTB-versus-custom architecture trade-offs.
Experience partnering with product managers to refine product backlogs, scope ambiguous regulatory or business requirements into actionable engineering specs, and manage sprint capacity across features, platform quality, and technical debt.
Experience delivering REST/API integrations, enterprise data pipelines, and legacy-to-ServiceNow platform migrations across multiple engineering and vendor teams.
Bachelor's degree in a technical field, or equivalent practical experience.
5 years of experience in program management.
Experience in ServiceNow.
Experience in software operations support.
