Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering teams to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
2 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
Preferred qualifications
5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
Excellent communication, presentation, problem-solving, and management skills.
Bachelor's degree or equivalent practical experience.
2 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
