Establish, maintain and enhance rigorous team rituals and processes to drive clarity, quality, velocity, and efficient decision-making.
Serve as a key partner to UX and cross-functional leadership; building and maintaining relationships with partners and stakeholders across payments and Google, ensuring close strategic and operational alignment.
Optimize workflows and implement operational best practices, fostering a culture of collaboration and quality that empowers the team to deliver excellence at scale.
Provide clear, timely and accurate communication to functional leads and senior management regarding project status, risks, issues, and priorities.
Minimum qualifications
Bachelor’s degree or equivalent practical experience.
6 years of experience in program management within design or UX organizations.
Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
Preferred qualifications
Experience leading operational initiatives that streamline the UX design process and drive a culture of user-centered development.
Experience working across multiple UX disciplines (e.g., design, research, content strategy) and with cross-functional partners (e.g., product management, engineering) to manage projects and build stakeholder relationships.
Experience analyzing UX metrics and data to leverage insights that drive strategy and program prioritization.
Ability to build, launch and run programs from scratch that improve organizational effectiveness and enable UXers to do their best work.
Strong UX acumen and the ability to align UX practices with business constraints.
Bachelor’s degree or equivalent practical experience.
6 years of experience in program management within design or UX organizations.
Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
