Set future proof quality process in line with evolution of the Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
Be able to think big from automation perspective/machine learning as relevant to quality and Customer Experience (CX) overall.
Drive stakeholder management and work in a matrixed, cross-functional and a truly global and multicultural environment.
Share quality assurance insights (systemic/outlier issues impacting CX).
Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPI) delivery, and leverage economies of scale.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
5 years of experience in a customer or client-facing role supporting operations.
5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications
MBA or Master's degree.
Certification in Operations Six Sigma, COPC or Lean (or other relevant operations coursework).
5 years of experience analyzing data and generating business insights in order to guide business decisions.
Experience with data center logistics.
Experience with AI Ml tools/agentic solutions exposure.
Knowledge of SQL and expertise in data and insights.
Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
5 years of experience in a customer or client-facing role supporting operations.
5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
