Canada: $122000 - $125000 (CAD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Manage and resolve Enterprise customer billing problems through effective diagnosis, analysis, and troubleshooting.
Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations.
Work closely with product and developing teams to improve our products.
Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Developers.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
Minimum qualifications
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in technical troubleshooting, customer advocacy, or data analysis.
Experience coding and debugging in a general-purpose language (or system design).
Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, SAP.
Experience in SQL.
Preferred qualifications
Experience with FinOps, account management, invoicing, payments, and billing systems or experience working with public cloud services and infrastructure.
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, IT administration playbooks).
Experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Familiarity with web technologies, networking, and application-level data storage/retrieval concepts.
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in technical troubleshooting, customer advocacy, or data analysis.
Experience coding and debugging in a general-purpose language (or system design).
Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, SAP.
Experience in SQL.
