Lead shift-level incident response and crisis management, triaging threats against the escalation and impact matrix.
Direct live quality control for all shift deliverables, including report writing, verbal briefings, and incident standardization.
Act as a liaison to leadership, align operations with other regional Supervisors, and actively coach and mentor team members.
Analyze, develop, and strengthen GSOC processes to lead integration across the ecosystem.
Identify training gaps, lead regional training initiatives, and lead AI innovation to advance GSOC capabilities.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
5 years of experience in law enforcement, intelligence or a military role, or equivalent private sector experience.
Experience in a security operations center environment.
Experience leading security operations.
Preferred qualifications
Proven experience of critical thinking, analytical and decision making skills.
Proven track record in security operations delivering high quality, customer-oriented security programs.
Deep knowledge and experience with security technologies including CCTV, Access Control, and Incident Management Systems.
A strong understanding of global geopolitical trends and emerging threats and risks.
Strong analytical, communication, and people management skills and ability to take initiative while building cross-functional relationships.
High ethical standards with proven ability to handle highly confidential and sensitive information, with excellent judgment, discretion and diplomacy.
Bachelor's degree or equivalent practical experience.
5 years of experience in law enforcement, intelligence or a military role, or equivalent private sector experience.
Experience in a security operations center environment.
Experience leading security operations.
