Manage email monitoring, response and assignment. Manage ticket monitoring and assignment. Collect, evaluate, escalate and disseminate intelligence to support action plans based on credibility and likelihood.
Provide intelligence support to the Global Security and Resilience Services (GSRS) in incident response, crisis management and global travel management. Create GSOC incident report writing in line with existing GSOC processes (higher risk incidents).
Provide global coverage when needed. Provide supervisor backup coverage (when no supervisor is on shift/available) when needed.
Provide phone line coverage.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
4 years of experience in law enforcement, intelligence or a military role or equivalent private sector experience.
Experience with security technologies including CCTV, access control, and incident management systems.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications
Holds an active FAA Part 107 Remote Pilot Certification.
Experience applying drone/UAS solutions to enterprise security operations.
Experience in dynamic, high-stakes environments remaining calm, empathetic, and professional while triaging urgent incidents and adapting quickly to fluid priorities.
Applies strong investigative thinking and geopolitical risk awareness to monitor emerging threats and evaluate complex enterprise security scenarios.
Can make rapid, sound decisions under pressure; maintains clear cross-functional communication and delivers concise, accurate operational reports via digital and written channels.
Upholds strict confidentiality and high ethical standards, exercising excellent judgment, diplomacy, and tact with sensitive information.
Bachelor's degree or equivalent practical experience.
4 years of experience in law enforcement, intelligence or a military role or equivalent private sector experience.
Experience with security technologies including CCTV, access control, and incident management systems.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
