Serve as the technical lead, establishing code standards, architectural best practices, and benchmarks to elevate engineering excellence across the team.
Partner with Sales and Tech Leadership to define requirements for high-value opportunities, deploying specialized experts (Agentic systems in Customer Experience) to key accounts.
Lead technical hiring for Applied AI FDE, evaluating AI Agent expertise, systems engineering, and coding skills to build an exceptional engineering team.
Identify skill gaps in emerging tech (MCP, tool-calling, and foundation models), ensuring the team maintains subject matter expertise in an evolving AI stack.
Collaborate with Product and Engineering to resolve blockers and translate field insights into roadmaps while building internal tools to drive organizational efficiency.
Minimum qualifications
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
8 years of experience in cloud computing or a technical customer-facing role.
Experience in Python or similar coding languages.
Experience developing and deploying agentic solutions utilizing tools, multi-agent workflows and RAG systems.
Experience with customer projects and resource management.
Preferred qualifications
Master’s degree or PhD in AI, Computer Science, or a related technical field.
2 years of experience managing a software engineering, FDE, or similar technical customer-facing team in a cloud computing environment.
Experience designing end-to-end secure, observable multi-agent systems using complex design patterns (e.g., ReAct, self-reflection), state management, and tool-calling protocols.
Experience designing intuitive interfaces for complex AI and agentic systems, prioritizing context engineering, transparency, and explainability to foster user trust.
Experience architecting AI solutions within complex infrastructures, ensuring data sovereignty and secure governance.
Experience performing discovery interviews to identify business problems and translate complex hardware/AI constraints for C-suites and technical teams.
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
8 years of experience in cloud computing or a technical customer-facing role.
Experience in Python or similar coding languages.
Experience developing and deploying agentic solutions utilizing tools, multi-agent workflows and RAG systems.
Experience with customer projects and resource management.
