Provide solutions in cloud platforms and infrastructure; solve cloud platform tests. Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
Work with customers to design and implement Cloud based architectures, migration approaches, and application optimizations that enable business goals.
Manage the customer’s problem through diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on GCP products.
Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
Participate in rotating on-call schedules including during nights, weekends and holidays to ensure prompt and proper resolution of customer-impacting technical tests and travel up to 15% in-region for meetings and onsite delivery activities.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
3 years of experience with automating infrastructure provisioning, Developer Operations (DevOps), troubleshooting, advocating for customer needs and managing technical issues (e.g., hardware, software, operating systems, networking).
Experience with coding in general purpose languages (e.g., Python, Java, C++), data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
Experience in testing, maintaining, or launching software products, including design and architecture.
Ability to work non-standard hours, including working weekends, night shifts, and holidays as required.
Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications
Experience with SQL database administration, open source software communities, Cloud networking solutions, or distributed computing.
Experience in data analytics, warehousing, Extract Transform and Load (ETL) development, data science, or other Big Data applications.
Experience working with recommendation engines, data pipelines, or distributed machine learning.
Experience working in distributed applications or micro-services in a cloud based environment (e.g., Docker, Kubernetes).
Experience working in a dynamic organization with cross-collaboration across functions.
Knowledge in Web application development/deployment, HTTP/RESTful API troubleshooting, or database design/troubleshooting.
Bachelor's degree or equivalent practical experience.
3 years of experience with automating infrastructure provisioning, Developer Operations (DevOps), troubleshooting, advocating for customer needs and managing technical issues (e.g., hardware, software, operating systems, networking).
Experience with coding in general purpose languages (e.g., Python, Java, C++), data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
Experience in testing, maintaining, or launching software products, including design and architecture.
Ability to work non-standard hours, including working weekends, night shifts, and holidays as required.
Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
