US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.
Minimum qualifications
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications
Master’s degree in Engineering, Computer Science, Business, or a related field.
Experience in an investigative role such as business intelligence, data analytics, or statistics.
Experience working with database technologies (e.g., SQL, NoSQL).
Experience using machine learning and building solutions.
Experience working with systems (e.g., Linux, Unix).
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
