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Act as a technical consultant and advisor to strategic clients, delivering innovative and scalable solutions, working proactively to identify and address potential support issues for partners that minimizes disruptions and maximizes platform performance.
Act as a technical escalation point for complex partner support issues, leading technical investigations to identify root causes and implementing preventative and scalable solutions.
Identify areas for improvement in the team's technical processes, propose solutions, and drive their implementation, while leading technical discussions and presentations to internal and external stakeholders.
Lead the technical onboarding of complex partner integrations, resolving intricate technical issues and providing expert guidance to ensure successful activation.
Influence the technical direction of sell-side ad tech products by providing data-motivated recommendations, and develop and test technical solutions for partner-specific product challenges by collaborating closely with product engineers.
Minimum qualifications
Bachelor’s degree in Engineering, Computer Science, a related technical field, or equivalent practical experience.
Experience reading or writing code in one or more general-purpose programming languages (e.g., Java, Kotlin, Python, Swift, Objective-C, or JavaScript) or experience with system design.
Experience in technical project management, stakeholder management, professional services, solutions engineering, or technical consulting.
Ability to communicate in English fluently to collaborate with regional and global stakeholders.
Preferred qualifications
Master’s degree in Engineering, Computer Science, Business, or a related field.
Experience with data analysis and data-motivated decision-making.
Familiarity with the digital advertising/ad serving industry, web technologies, or mobile app development (e.g., Android/iOS).
Ability to absorb complex technical concepts and communicate them effectively to both technical and non-technical audiences.
- Ability to communicate in Bahasa Indonesia, Bahasa
- Melayu, Tagalog, Thai, etc fluently to support client relationship management in this region.
Bachelor’s degree in Engineering, Computer Science, a related technical field, or equivalent practical experience.
Experience reading or writing code in one or more general-purpose programming languages (e.g., Java, Kotlin, Python, Swift, Objective-C, or JavaScript) or experience with system design.
Experience in technical project management, stakeholder management, professional services, solutions engineering, or technical consulting.
Ability to communicate in English fluently to collaborate with regional and global stakeholders.
