Help build creative solutions to customer needs using Google Cloud. Improve product feature offerings by providing customer feedback to internal cross-functional teams including product management and engineering.
Solve customers operational issues through problem-solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.
Organize and execute prototype workshops to prove out proposed architectures and develop document technical blockers for prioritization with engineering.
Travel to customer sites, conferences, and other customer related events as needed.
Collaborate with customers to drive adoption and guide them through the entire life cycle, develop solution architectures and road maps to achieve key milestones.
Minimum qualifications
Bachelor’s degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems), or equivalent practical experience.
Experience working with databases, web technologies, machine learning, AI or cloud foundations (e.g., cloud computing) through certifications, internships, coursework, or relevant practical experience.
Experience in customer service, communication, or leadership.
Experience with one or more programming languages.
Ability to communicate in English and Korean fluently to collaborate with colleagues and complete tasks and projects.
Preferred qualifications
Experience developing programs/scripts in C++, Java, Python, SQL or infrastructure/system administration.
Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
Knowledge of public cloud platforms and technical concepts such as AI, Big Data, PaaS, SaaS, IaaS, and related industry topics.
Bachelor’s degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems), or equivalent practical experience.
Experience working with databases, web technologies, machine learning, AI or cloud foundations (e.g., cloud computing) through certifications, internships, coursework, or relevant practical experience.
Experience in customer service, communication, or leadership.
Experience with one or more programming languages.
Ability to communicate in English and Korean fluently to collaborate with colleagues and complete tasks and projects.
