Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.
Minimum qualifications
Bachelor's degree or equivalent practical experience.
7 years of experience troubleshooting technical issues for internal/external partners or customers.
Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript, etc).
Experience in system design or orchestration frameworks.
Experience with enterprise integrations (e.g., Application Programming Interfaces (APIs), Enterprise Content Management (ECMs), identity, cloud infrastructure, or AI/ML model deployments.
Experience leading technical delivery strategies, debugging systems, and interfacing directly with core product/engineering organizations.
Preferred qualifications
Experience orchestrating specialized technical resources to execute complex builds.
Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
Ability to dive deep into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.
Excellent executive communication skills, capable of translating deep technical integration issues into business impact.
Bachelor's degree or equivalent practical experience.
7 years of experience troubleshooting technical issues for internal/external partners or customers.
Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript, etc).
Experience in system design or orchestration frameworks.
Experience with enterprise integrations (e.g., Application Programming Interfaces (APIs), Enterprise Content Management (ECMs), identity, cloud infrastructure, or AI/ML model deployments.
Experience leading technical delivery strategies, debugging systems, and interfacing directly with core product/engineering organizations.
