What you do
Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
Provide 2nd level support for all software escalations from User Support. Provide 2nd level support for all remote access calls escalated from User Support (VmWare View, Citrix, and VPN).
Responsible for hardware procurement: including placing orders through online purchasing tools for specified vendors for PCs and hardware peripherals and management inventory of those items.
Act as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place.
Collaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.
Effectively translate user requests, business needs and technical specifications into formal written documentation.Engage end users in a consultative capacity providing solutions and desired outcomes.
Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.Responsible for physical asset inventory and asset management within the office.
Ability to participate in firm wide, off-hours on-call rotation.
Who you are
Bachelor’s Degree in computer Science or related field or equivalent work experience.
Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.
Basic network administrative experience with Microsoft Active Directory. SCCM and FIM knowledge is a plus.
Experience working with connectivity and application troubleshooting with VMware View, Citrix and VPN environment.
Experience with Cisco IP Telephony is a plus.
Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices.components.
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Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
This position is eligible for overtime: Yes
The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $75,000.00 - $95,000.00
