That is where this role comes in.
The Sourcing Associate sits at the center of live trip activity. You ensure requests do not stall. You follow up with operators, gather accurate quotes, clarify details, and keep momentum in the system so brokers can confidently present options to their clients.
As we grow, this role ensures our marketplace stays responsive and reliable. Our technology drives efficiency, and our sourcing team ensures execution. Together, that combination allows brokers to spend more time serving clients and growing their businesses instead of chasing down aircraft availability.
Please Note: We offer flexible part-time scheduling designed to work around your class schedule. Because we operate in a live, high-volume environment, team members should have some availability for evening, weekend, and holiday shifts within our operating hours of 7:00 a.m. to 12:00 a.m.
What You’ll Work On
- You’ll be part of our in-office operations team in Columbus. The environment is fast-moving, collaborative, and built around constant communication. You’ll sit at the center of live trip activity each day.
- You will:
Monitor incoming flight requests in the Goodwin platform and take ownership of closing them quickly
Call aircraft operators to confirm availability, gather detailed quotes, and clarify trip requirements
Build real relationships with operators so they recognize your name, return your calls, and trust your follow-up
Ask thoughtful questions, dig for missing details, and proactively surface information brokers need to win trips
Follow up persistently when responses are slow or incomplete
Negotiate pricing and terms when appropriate to help brokers close business
Prioritize urgent requests with sound judgment in a fast-moving environment
Maintain clean, accurate notes so brokers and teammates always know the latest status
Collaborate closely with sourcing teammates and guest services on complex or time-sensitive trips
Look for patterns and gaps in the workflow and suggest practical improvements
You will spend much of your day on the phone. The people who thrive here enjoy talking to others, thinking on their feet, and turning conversations into progress.
How You’ll Know You’re Succeeding
You have developed a working knowledge of the aviation industry. Airport codes, aircraft types, and the phonetic alphabet become second nature in live conversations.
You consistently close multiple a week while maintaining accuracy and clean documentation. Your performance is visible, and you take pride in seeing your numbers move.
Operators recognize your name, answer your calls, and treat you as a professional partner. Your relationships help you get faster responses and better outcomes.
Brokers trust that when a request hits the system, you will move it forward quickly and thoughtfully without constant oversight.
You manage multiple live trips at once and make smart prioritization decisions when urgency shifts.
When the room gets busy and the dashboard is lighting up, you bring energy and focus rather than stress. You compete with yourself to improve and help the team win.
What We’re Looking For
Experience in a customer-facing role, such as hospitality, restaurants, retail, or another fast-paced service environment, and/or current enrollment in a college aviation program. No prior aviation experience required. We'll provide the training you need to succeed!
Ability to work in person at our Columbus, Ohio office during your shifts. You must live within approximately 40 minutes of the Columbus, OH airport.
Full confidence spending most of your day on the phone. You do not avoid hard calls, delay outreach, or default to email when a conversation will move things forward faster
A natural comfort talking to people. You ask good questions and build rapport easily. When a new request comes in, your instinct is to lean in, not pull back
Strong problem-solving instincts. You enjoy figuring things out, connecting dots, and working through moving pieces under time pressure.
The ability to stay organized and calm while juggling multiple live requests at once.
Comfort learning new systems quickly and switching between tools throughout the day
Interest in learning the aviation industry quickly, including aircraft types, airport codes, and how brokers and operators run their businesses
Authorization to work in the United States without current or future employer sponsorship
Compensation
This role pays a standardized hourly rate of $20 per hour. Compensation for this position is fixed and not negotiable.
