If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role
Glean is looking for a Technical Program Manager, AI & Cloud Efficiency to provide end-to-end oversight of these initiatives: maintain the portfolio, set priorities, drive the operating cadence, unblock owners, and ensure savings land. Glean delivers AI at enterprise scale across a deliberately open, provider-neutral stack. This breadth necessitates numerous efficiency initiatives running in parallel across engineering — token yield, compute right-sizing, LLM Gateway quotas, provider commitments to name a few.
You will
Drive Cloud and AI/LLM efficiency
Own a single, prioritised source of truth for all cost initiatives and drive them to measurable efficiency and margin gains.
Pressure-test savings claims: verify realised vs. projected savings post-launch, and prevent silent cost regressions from eroding prior wins
Build cost-attribution discipline: per-service, per-team, per-customer, per-feature tagging and allocation so every dollar has an owner
Oversee LLM spend across providers: procurement and commitment sizing
Govern internal AI tooling spend with per-user visibility, quotas, and value assessment
Build the observability & automation layer
Treat cost like production telemetry: real-time cost attribution, anomaly detection, alerting, and automated triage
Automate the toil: cost-triage agents, regression detection, and self-serve attribution so the program scales
About you
Deep, hands-on understanding of cloud infrastructure and AI/LLM economics
Proficient in driving efficiency, capacity, or FinOps-adjacent programs
Eng operations instincts: you think in SLOs, error budgets, telemetry, and postmortems, and you apply that discipline to spend
Strong SQL and data skills; you can query BigQuery, build a Sigma workbook, and model a scenario
Location
This role is hybrid (3 days a week in our Bangalore office)
Compensation & Benefits
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
#LI-HYBRID
AI-First Mindset at Glean
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
