If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role
The Solution Engineer role sits within the GTM organisation within the UK&I region, making you a trusted technical advisor to the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organizations, helping to guide the beginning of their Generative AI journeys. This role has a strong technical skillset and not a classic SE profile. At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.
You will
Performing interactive demonstrations of the Glean platform to prospective customers.
Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
Educating and training our customers and partners on our product to ensure that they are set up for success.
Presenting at company-sponsored events such as Google Cloud Next and AWS re: invent.
Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.
About you
You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
At least 5+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks.
You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
You are comfortable presenting, both virtually and in person.
Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
Familiarity with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issues.
Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.
Location
This role is London based
Compensation & Benefits
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, and Dental coverage, generous time-off policy, and the opportunity to contribute to your pension plan to support your long-term goals.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
#LI-HYBRID
AI-First Mindset at Glean
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
