What you’ll do
Be the connection between T&S, Engineering, Product, Legal, Finance and other teams to build, track, and drive cross functional fraud and abuse mitigation through to completion.
Turn abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy-in, and drive projects to completion through cross functional leadership.
Have an ownership mindset and bias for action to keep GitLab secure.
Turn abuse trends into prioritized, cost-quantified requirements and business cases that product teams can act on.
Leverage AI to build early identification and triage of fraud and abuse risks across GitLab.
Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification.
Define metrics for abuse and fraud exposure, and report program status, costs, and outcomes to security and business leadership.
Identify, triage and prioritize Safety & Trust abuse campaigns and operational work and ensure high-impact incidents are escalated
What you’ll bring
5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations, including hands-on experience with fraud or abuse at a SaaS, platform, marketplace, or payments company.
A track record of driving cross-functional fixes to completion without direct authority over the teams doing the work.
Working knowledge of common fraud and abuse patterns, such as account takeover, free-tier and trial abuse, payment fraud and card testing, bot signups, and spam and phishing.
Technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems, enough to discuss implementation tradeoffs with engineers.
Clear, concise written communication suited to an all-remote, asynchronous environment.
Sound judgment balancing fraud and abuse risk against friction for legitimate users and customers.
About the team
Trust and Safety is the team tasked with preventing, preventing and responding to abuse across GitLab SaaS platforms. T&S builds and maintains systems designed to detect and prevent fraud and abuse with the goal of keeping the cost of abuse low across GitLab SaaS platforms. T&S works closely with peer teams within Security Operations as well as teams across engineering and product to identify, build defenses, remediate and respond to abuse.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$139,200—$190,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
