This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.
What You'll Do
Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.
Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.
Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.
Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.
Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.
Measure and report on the effectiveness of enablement investments and the programs conducted.
Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
What You'll Bring
Demonstrated progressive experience in a software sales, customer success, or enablement role.
Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
Experience building relationships with field leaders and their teams.
Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures.
Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation - and can model this behavior for the teams they support.
Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans.
Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
Strong ability to interact and influence effectively with field professionals and management.
Exceptional written/verbal communication and presentation skills.
Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
Ability to thrive in a fast-paced, unpredictable environment.
Ability to use GitLab
Ability to travel if needed for events such as team offsites or training.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$168,000—$285,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
