Key responsibilities include
Operations/Technology/Continuous Improvement
Partner with other global STS team members to standardize processes globally to ensure they are scalable to support the Company’s continued growth.
Effectively manage the perceptions and expectations of internal stakeholders.
Maintain process integrity, internal and SOX controls, ensure compliance with the Controller’s Manual and all applicable laws and regulations.
Accountable for service delivery against agreed and evolving KPI’s and service partnership agreement.
Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance, and future projections.
Understand business direction, key changes, and needs; initiate and actively participate in the conversations on how Invoice Operations needs to mold and adapt to stay proactive.
Provide coaching, training, and operational guidance to offshore teams, internal customers, external suppliers, and cross-functional business partners.
Serve as a key liaison across global STS teams, promoting alignment, knowledge sharing, and consistent execution of enterprise-wide process standards.
Ensure governance and adherence to Company policies, procedures, SOX controls, government requirements, and applicable legal standards.
Provide support for strategic, cross-functional, and transformation initiatives impacting STS operations.
Own proactive engagement with end-users within assigned functional areas to resolve invoice exceptions, remove approval and payment barriers, and reinforce adoption of STS systems, processes, and procedures.
Lead engagement with assigned Critical Suppliers within designated functional areas to ensure timely invoice submission through expected intake channels, resolve issues preventing invoice approval and payment, and drive recovery of favorable/debit trade payables open items that have not or cannot be offset through payments.
Monitoring and resolution of inflight invoices and Trade Payable Open Items aged 60 days and older. STS Operations target is to have zero transactions aged 60 days or older.
Collaboration with Procurement, FP&A, and other key stakeholders to strengthen STS process performance, resolve systemic issues, and improve end-to-end business outcomes.
Identify, assess, and drive resolution of process gaps, operational risks, control deficiencies, and continuous improvement opportunities in alignment with best practices and Gilead standards.
Improve user experience through an effective governance model for business engagement and a focus on quality and responsiveness.
Compliance
Support for audits, SOX control testing, compliance reviews, and remediation activities throughout the year as required.
Actively reinforce, monitor, and strengthen the internal control environment across STS processes.
Maintain process integrity, internal and SOX controls, ensure compliance with the Controller’s Manual and all applicable laws and regulations.
Business Partnering/Customer Engagement
Build and maintain credibility with senior stakeholders, internal and external business partners, and employee populations through a Business Service Center model focused on transparency, responsiveness, and operational excellence.
Provide senior-level oversight and support for STS activities involving internal and external business partners.
Collaborate with cross-functional business partners and international colleagues to influence, prioritize, and implement service delivery improvements, process efficiencies, and scalable operating practices.
Leadership
Demonstrate visible leadership within the team by promoting accountability, collaboration, service excellence, and a positive team environment.
Champion global standardization, operating discipline, and partnership with international colleagues on transformation and project initiatives.
Key Knowledge and Skills
Demonstrated ability to lead service delivery excellence, customer experience improvements, and process optimization in a complex shared services environment.
Experience owning or governing global process maps, desktop procedures, controls documentation, and operational knowledge repositories.
Exceptional interpersonal skills, sound judgment, and the ability to influence and collaborate effectively with senior leaders and cross-functional stakeholders.
Strong analytical capability, business judgment, and decision-making skills, with the ability to resolve complex operational issues and recommend practical, scalable solutions.
Excellent executive communication skills, including the ability to translate complex operational issues into clear recommendations, decisions, and stakeholder updates.
Results-oriented leader with demonstrated ability to drive accountability, prioritize competing demands, and deliver outcomes in a fast-paced, dynamic environment.
Ability to operate successfully across diverse geographical locations and cultures.
High level of self-motivation, accountability, executive presence, leadership maturity, positive attitude, and strong work ethic.
Demonstrated focus on innovation, automation, continuous improvement, and scalable operating practices.
Strong business partnership mindset with the ability to build trust, align stakeholders, and influence outcomes across functions and geographies.
Advanced knowledge of operational business processes, STS workflows, service delivery models, controls, reporting, and continuous improvement practices.
Ability to influence without direct authority, build credibility and trust, and communicate effectively with stakeholders at multiple levels of the organization.
Basic Qualifications
Bachelor's Degree and Five Years' Experience
OR
Masters' Degree and Three Years' Experience
Preferred Qualifications
Progressive experience in Accounts Payable, Purchasing, Source-To-Settle, or Financial Shared Services operations, including experience resolving complex process, supplier, or stakeholder issues.
Advanced knowledge of Accounts Payable processes and experience with Oracle EBS, SAP, Ariba, and VIM systems is required; experience supporting system enhancements, reporting, and UAT is preferred.
Strong proficiency with Microsoft tools, including Excel, Outlook, Word, Visio, and PowerPoint; ability to analyze data, prepare clear reporting, and communicate insights to business stakeholders.
Knowledge of US GAAP and SOX Controls.
Experience working in a global Finance organization.
Experience leading process improvement, automation, transformation, or controls-related initiatives across cross-functional teams.
Experience providing guidance, oversight, or informal leadership to offshore resources, shared services teams, or business support functions.
Experience in biotech or pharmaceuticals industry a plus.
The salary range for this position is: $109,650.00 - $141,900.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States
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