In this role, you will work closely with resellers and internal teams to resolve technical issues, support basic product demonstrations, assist with training delivery, and contribute to technical content that enables reseller success. You will play a key role in ensuring resellers have the tools and support they need to effectively sell, support, and service GibbsCAM customers, while continuing to develop your own technical depth and product expertise.
Key Responsibilities
Serve as a member of the GibbsCAM Application Engineering team based in the USA.
Offer post-sales technical support to global resellers and customers.
Extensive involvement with our Support Ticketing System, solving technical issues through support cases and routing cases as necessary to other team members and departments.
Play a significant role in software licensing support.
Collaborate with the QA team to report software defects and improvement requests to the development team.
Occasionally partner with industry leaders to support demos, part prove-outs, tooling tests, and turnkeys for basic milling and turning applications.
Create technical content—including videos, Knowledge Base articles, and sample files—to enhance pre and post-sales support.
Develop new training materials, including “How-To” topics, tips and tricks, and Knowledge Base content.
Deliver basic training sessions for resellers via web, classroom, or onsite.
Build strong relationships with our resellers, as well as partners and internal teams.
Qualifications
3+ years of experience in CNC manufacturing or CAD/CAM software industries.
Hands-on experience with CNC mill and lathe programming, both manual and CAM-based (Wire EDM experience is a plus).
Familiarity with 3D modeling software preferred.
Experience with GibbsCAM is desirable; proficiency with other CAM software is acceptable.
Excellent written and verbal communication skills.
Proficiency in MS Office; experience with content creation tools (e.g., Camtasia Studio) preferred.
Knowledge of Oracle NetSuite or Salesforce Support Systems is a plus.
Comfortable delivering basic technical training one on one or with small groups is a plus.
Ability to travel occasionally and work during US Eastern/Central Time hours, regardless of physical location.
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