The General Manager’s primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies and procedures. The General Manager is responsible to coach each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers. General Managers are committed to leading by example at all times, while working with team members in achieving the repair facilities KPIs.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan
Lead and manage all repair facility personnel
Oversee hiring, training, corrective action and termination
Prepare and manage the annual and monthly operating budget of the collision center
Forecast, target and track monthly sales, profit and expenses
Set performance targets and deliver formal annual performance reviews and informal monthly performance reviews
Monitor and maintain all A/P and A/R relating to the Collision Center
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code
Open and close the facility daily as per established procedures
Conduct or coordinate daily production meetings/walks to oversee work in progress and delivery dates
Manage all estimates and store capacity
Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings
Attend training, information sessions and workshops recommended by our Leadership Team
Maintain a clean and organized repair facility at all times
Monitor all maintenance required for all shop equipment, including the paint booth
Maintain the The Boyd Group KPI’s (Sales/ GP/ EBITA /BHPD/ NPS/ WOW Scores )
Minimum Education and/or Experience Required for the Job
Post-Secondary Education or equivalent
Minimum of 3 years leadership experience in a collision repair environment or similar role
Required Knowledge, Skills, & Abilities
Communicate clearly both verbally and in writing
Ability to multitask and function well in a fast-paced environment
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy
Capability to engage with all levels of employees
Ability to motivate others utilizing effective coaching tools and management skills
Other Requirements Travel, physical requirements, etc.
Valid driver’s license required
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
#BASJ
Compensation Details
Salary
$75,000 - $85,000 per year
Compensation is commensurate with skill, education and experience.
Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.
Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
