Job title: Technical Support Specialist (Internal job title: Technical Account Representative)
Location: Remote (home-based) in the UK, France, Germany, Spain, Italy, or Portugal. Candidates must have the legal right to work in their country of residence.
Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.
What You'll Be Doing
Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
Partner closely with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support business growth across the region.
Occasionally attends trade shows, technical shows and gives technical presentations to customers.
What We Expect From You
Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines. Familiarity with techniques such as DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA is preferred.
Fluency, both verbal and written, in English. Fluent in French or German is a plus.
Strong attention to detail.
Good communication and presentation skills with technical content.
Customer-focused, proactive and action-oriented.
Previous industry experience in a similar role will be an advantage.
Interview Process
Online introductory call with our recruiter.
Online interview with hiring manager and a senior peer.
Final online panel interview with the hiring managers and main stakeholders.
The selection process may include a reference check.
#GS #LI-AH1
Benefits
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
