Support pre-sales activities, including technical discussions, project scoping, and quotation preparation.
Coordinate with internal teams to ensure timely responses, effective issue resolution, and a positive customer experience.
Stay current with relevant technologies, industry trends, and the company's products and services.
Participate in industry conferences, customer meetings, and deliver technical presentations when needed.
Qualifications
A master’s degree or higher in a relevant life sciences discipline, such as molecular biology, cell biology, immunology, biochemistry, or a related field.
Fluency in spoken and written Korean and Mandarin Chinese; professional working proficiency in English.
Strong communication, problem-solving, organizational, and time-management skills.
Ability to explain complex technical concepts clearly to both scientific and non-scientific audiences.
Prior experience in technical support, technical sales, or customer-facing roles within the life sciences industry is preferred.
Familiarity with life science or related CRO services is a plus.
Benefits
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
