Diagnose equipment failures, perform hands-on repairs within training and authorization, verify performance, and coordinate return to service with equipment users and Quality as applicable.
Support a range of instruments, which may include liquid handlers, automated systems, HPLC systems, centrifuges, thermal cyclers, analyzers, and general laboratory equipment.
Vendor and Service Management
Determine when work should be outsourced to an OEM or qualified service provider and define the service needed.
Schedule and coordinate vendor visits for repairs, preventive maintenance, and calibration; prepare equipment and access, oversee work on site, and communicate timing to users.
Review vendor service reports and calibration certificates, confirm the work is complete, and follow up on unresolved issues before closing the work order.
Asset and Work Order Management
Create and maintain CMMS work orders for failures, repairs, preventive maintenance, and calibration. Record symptoms, troubleshooting, work performed, parts used, results, attachments, and equipment status.
Maintain accurate asset histories, maintenance schedules, calibration due dates, and equipment inventory records; identify critical spares and support inventory planning.
Develop and improve clear technical procedures and maintenance instructions for assigned equipment.
Reliability, Quality, and Compliance
Review work order history for repeat failures, downtime, and recurring costs; investigate causes and recommend improvements to maintenance plans, spares, or vendor support.
Perform and document equipment work in accordance with applicable site procedures and Quality requirements.
Support equipment-related deviations, root cause investigations, and corrective actions in collaboration with Quality and equipment users.
Communication and Collaboration
Communicate equipment status, risks, and expected recovery times to laboratory and production users, management, and the Equipment team.
Coordinate work with users to minimize disruption and share troubleshooting knowledge with other team members
Qualifications
Bachelor's degree in Engineering or a related technical or scientific field, or equivalent relevant technical experience.
Three or more years of relevant equipment engineering, maintenance, field service, or calibration experience is preferred.
Hands-on experience maintaining and repairing laboratory equipment is preferred; experience with laboratory equipment troubleshooting and calibration is also preferred.
Ability to use a computerized maintenance management system (CMMS) or similar work order system to document work and track scheduled maintenance.
Experience coordinating OEM or third-party service providers and reviewing completed service work is preferred.
Familiarity with applicable GMP, ISO, or other regulated quality practices is helpful; ability to follow site procedures and maintain accurate records is required.
Strong problem-solving, organization, and communication skills, with the ability to prioritize equipment needs and work effectively with laboratory, production, and Quality teams.
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Benefits
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
