Understand and review basic system interactions and data flows, including APIs, HTTP requests and responses, authentication, XML, and JSON.
Perform basic API and integration testing using Postman or similar tools.
Collect and analyze basic troubleshooting information such as error messages, timestamps, screenshots, logs, and request/response payloads.
Coordinate with customers, business teams, project managers, developers, and other cross-functional teams across different departments and time zones.
Organize assigned project activities, document decisions, follow up on action items, and provide timely status updates.
Track project status, timelines, tasks, owners, dependencies, risks, blockers, open questions, and next actions.
Create and maintain project records, meeting notes, troubleshooting guides, and other technical documentation.
Escalate complex technical issues, project delays, and unresolved dependencies with clear and complete background information.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field, or equivalent practical experience.
Foundational knowledge of IT systems, software applications, system integration, and data exchange.
Basic understanding of APIs, HTTP request/response concepts, XML, JSON, structured data, and relational databases.
Basic SQL knowledge.
Strong written and verbal communication skills in both English and Mandarin Chinese.
Demonstrated project coordination skills, including documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
Strong attention to detail, structured problem-solving skills, and the ability to manage multiple concurrent tasks and changing priorities.
Preferred Qualifications
Experience or internship in technical support, SaaS implementation, system integration, customer onboarding, or technical project coordination.
Experience supporting technical implementation or onboarding activities through requirements gathering, testing, and completion.
Experience using Postman, SQL tools, Jira, or similar tools.
Basic coding or scripting knowledge in a language such as Python, Java, or JavaScript.
Familiarity with PunchOut, cXML, EDI, procurement platforms, or other B2B system integrations.
Experience working in a customer-facing and cross-functional environment.
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Benefits
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
