Work Automation is building capabilities within Genesys Cloud that help organisations manage, automate and orchestrate work beyond traditional customer interactions. Our teams develop experiences used by agents, supervisors and administrators to manage work and business processes within the Genesys Cloud platform.
You will work primarily with Angular, collaborating closely with UX designers, product managers and other engineers to turn product requirements and designs into high-quality intuitive, accessible and scalable customer experiences.
This is a hands-on engineering role where you will own work through the full development lifecycle — from understanding a problem and contributing to the design, through implementation, automated testing and code review, to deployment and supporting the feature in production.
What You'll Do
Design, develop and maintain high-quality applications and reusable UI components using Angular.
Take ownership of features through implementation, automated testing, deployment and ongoing maintenance.
Write clean, maintainable and well-tested code with a strong focus on quality.
Investigate and solve technical problems independently while collaborating with the wider team when needed.
Participate actively in code reviews and technical discussions, both giving and receiving constructive feedback.
Work closely with UX, Product Management and engineering colleagues to understand customer problems and develop effective solutions.
Integrate UI applications with REST APIs and services across the wider Genesys Cloud platform.
Consider performance, accessibility, security and usability as part of everyday development.
Use telemetry and operational data to understand how features behave in production and help diagnose and resolve issues.
Contribute to the continuous improvement of our engineering practices, development processes and user experience.
What You'll Bring
Approximately 2+ years of professional software development experience, with a significant focus on web or UI development.
Strong development experience with JavaScript and TypeScript.
Experience developing modern web applications using Angular or a comparable component-based framework such as React or Vue.
A solid understanding of HTML, CSS and responsive web development.
Experience building and consuming REST APIs.
Experience writing unit and automated tests as part of normal software development.
A good understanding of software engineering fundamentals and the software development lifecycle.
Experience with source control and modern CI/CD development practices.
The ability to investigate problems, identify potential solutions and work independently on well-defined areas of a product.
Strong communication skills and a collaborative approach to working with engineers, UX designers and product managers.
A customer-focused mindset and an interest in building software that is intuitive and enjoyable to use.
Nice to Have
Experience building larger-scale SaaS or enterprise web applications.
Experience with AWS or other cloud platforms.
Experience with frontend state management and asynchronous application patterns.
Familiarity with web accessibility standards and accessible UI development.
Experience with observability, telemetry or frontend performance monitoring.
Experience working with design systems or reusable component libraries.
An understanding of microservices and distributed cloud architectures.
An interest in AI-assisted development and how AI can be incorporated into modern product experiences.
What You'll Find at Genesys
You'll join an experienced engineering organisation in Galway while working as part of a globally distributed team.
You'll have the opportunity to take ownership of meaningful product features, learn from experienced engineers and UX specialists, and develop your skills across modern frontend engineering, cloud technologies and the wider Genesys Cloud platform.
We're looking for someone who enjoys building great user experiences, is curious about how things work, and wants to continue developing as an engineer while contributing to software used by organisations around the world.
Our Benefits
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity
#LI-MC1
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
